Plan A Online Support (A Monthly Recurring Service)

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Description: 
  • Multi-Platform Remote Control
  • Connect in 20 seconds
  • Calling Card Desktop App
  • Remote Diagnostics
  • Instant Chat
  • Drag and Drop File Transfer
  • Reboot and Reconnect
  • Support Session History for faster more efficient support sessions
  • Technician Screen Sharing for teaching and sharing
  • Easy-to-Use Customer Applet
 

With our service, our IT support teams, We can keep your employees up and running without the need for pre-installed software. Use of our single remote support services for your computers, servers and mobile devices on-demand from anywhere around the world as if We were sitting in front of you.

Our Plan A service and our other services provide access and support to more smartphones, tablets, and computers than any other remote support device solution.

  • Support sessions are initiated by the customer: a technician cannot examine a customer’s device without being invited by you the customer. Once the support session has ended, all access rights to the customer’s device are revoked.
  • You will receive ultra-fast Remote Control Assistance with our patent-pending, point-to-point technology. Your system can even be in "Safe-Mode with Networking Enabled".
  • We will record a snapshot view of your system information such as processes, services, and applications so that you can take inventory for future use in your personal account here at IT911Now.com.
  • We can Reboot and Reconnect to your system(s), for a seamless support session.
  • Connect to systems even while in "Safe Mode".
  • Troubleshoot issues below the operating system, at the BIOS level.
  • We document Notes for retrieval during future sessions and view History and Notes captured from previous support sessions. We also allow technicians to share their screen with end users for training purposes.

State-of-the-Art Security End-to-End, 256-bit SSL encryption for compliance with HIPAA, Sarbanes-Oxley and other federal and local legislation Auto-Revocation of access rights when the session is terminated. Hosted at a leading carrier-grade data center with restricted, secured access, redundant power, dual HVAC, fire detection systems, and 24 x 7 network monitoring. We Manage Our Technicians

  • We Define permissions for Technician Groups at a granular level
  • We can view details of technician activity through a robust Reporting feature
  • We Audit session activity through Session Recording and detailed logging

System Requirements

  • Internet Connection
  • Windows 8, Windows 7, Server 2003 & Server 2008 (all including 64-bit) ME & 2000 (service pack 4)
  • Apple Macintosh OS X 10.4 (Tiger) and 10.5 (Leopard), (Snow Leopard), (Lion), (Mountain Lion)
  • You must access your support using a web browser. (Please note that the calling card feature is web-based and not an application like on windows machines)
  • Multi-Platform Remote Control
  • Connect in 20 seconds
  • Calling Card Desktop App
  • Remote Diagnostics
  • Instant Chat
  • Drag and Drop File Transfer
  • Reboot and Reconnect
  • Support Session History for faster more efficient support sessions
  • Technician Screen Sharing for teaching and sharing
  • Easy-to-Use Customer Applet

Our Managed IT Services provide regular management of systems and networks that keep your PCs, servers and networks up and running, minimizing downtime and maximizing productivity. We'll build the right managed IT service plan to optimize your business. This service is your Reactive Remote desktop support service. Whenever you have a problem, question or request, just click our desktop application and get the assistance that you need right away. Multi-Platform Remote Control Connect in 20 seconds Calling Card Desktop App Remote Diagnostics Instant Chat Drag and Drop File Transfer Reboot and Reconnect Support Session History for faster more efficient support sessions Technician Screen Sharing for teaching and sharing Easy-to-Use Customer Applet

$39.99
Undefined
SKU: sub-458-82
List price: $39.99
Price: $39.99